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In the event you cannot reach our Helpdesk or Customer Service by phone, please send an email to helpdesk@mns.mu or customer.service@mns.mu, indicating which system (CNP, Tradenet, CBRIS, PDMS, ...etc) you are facing difficulties, your name, and phone number. We shall contact you as soon as possible. Thank you.
Helpdesk
Hotline: 86205
International: +230 460 7205
Monday to Friday : 08:00 - 20:00
Saturday: 08:00 - 12:00
Sunday and Public Holidays Closed
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TradeNet Portal

Launched on 28th July, 1994, TradeNet, the first EDI network in Mauritius, allows traders, Customs brokers, shipping agents, and freight forwarders to submit trade documents like manifests, declarations, certificates of origin, import/export permits to various authorities. Commercial banks are also linked, enabling electronic payment of duties and taxes.

The benefits of TradeNet have been to greatly reduce trade declarations processing times, minimize travelling, and eliminate duplication of information capture by different agencies.
Announcements
  • REMINDER: Payment of Processing Fee for Bills of Entry / Entries for excisable goods

    Kindly be informed that on 01st October 2025, your Invoice will be generated and made available through the email address provided to Customs. In addition, a copy of the Invoice will also be available on TradeNet(https://tradenetmns.mu) under Declaration – Boe Processing Fee.

    Thank you for your cooperation in the implementation of this measure.

    MRA CUSTOMS
    30.09.2025

  • IMPORTANT COMMUNIQUE

    Dear Valued User,
    We are writing to inform you of an important update regarding our TradeNet website. In our ongoing effort to enhance our services and expand our global reach, we are transitioning our primary domain from tradenetmns.mu to a new, more comprehensive domain:     tradenet.mns.global.

    What this means for you:

    • Decommissioning: The tradenetmns.mu domain will be officially decommissioned on 1st November, 2025. Please ensure all your records and bookmarks are updated to reflect the new domain.

    • Redirects: For a transitional period, traffic to the old domain will be automatically redirected to the new one. We highly recommend updating your records as soon as possible to avoid any potential disruption.

    • Your login credentials and account information remain unchanged. You can continue to access your account using the same username and password.

    • No Change to Services: This change is strictly a domain migration. All services, including your accounts, data, and existing functionalities, will remain unchanged and fully operational on the new domain.

    We appreciate your understanding and cooperation as we make this important transition. If you have any questions or concerns, please do not hesitate to contact our support team at helpdesk@mns.mu, or call our Hotline on 86205.

    Thank you for being a valued part of the TradeNet MNS community.

    The MNS Team
    25.09.2025

  • Dear Esteemed Customer,

    Kindly take note of our updated price lists that will be effected as from 1st July, 2025:

    TradeNet Phase3 - Declaration
    TradeNet Phase3 - Freight Station
    TradeNet Phase6 - Certificate of Origin
    TradeLink Single Window
    TEPS

    MNS Team
    11.06.2025

  • BUDGETARY JUNE UPDATES 2025

    Declarants, Importers and Exporters are informed that Front End System Budget June Updates 2025 are available in Tradenet Download.

    MNS
    06.06.2025

  • We welcome any feedback or complaint from our users, in order to improve our services.

    Should you have any, please send an email to feedback@mns.mu

  • M_250423   De-activation of Helpdesk number 401-6825

    Dear Valued Customer,

    With a view to further improve our quality of services, we have put in place a new hotline on 86205. You are kindly requested to call on this number instead of 401 6825 to reach our Helpdesk.

    The number 401 6825 will not be available as from Friday 5th May 2023. Foreign customers are kindly requested to call on +230 460 7205.

     Sincerely,
    MNS Team
    25.04.2023

  • Import Permits and Clearance - Ministry of Environment

    Dear Sir/Madam,

    We are pleased to inform you that as from 19th January, 2023, the application for Import Permits and Clearances for the import of

    - Biodegradable single-use products
    - Exempt plastic bags and reusable plastic items

    to the Ministry of Environment, Solid Waste Management and Climate Change (MOE), can be made online through our TradeLink platform on https://tradenetmns.mu.

    The electronic applications will be free of charge until 18th Feb 2023, thereafter a standard fee of Rs100/application will be deducted from your prepaid account at MNS upon submission of the application.

    Kindly contact our Customer Service department on 401-6805 or customer.service@mns.mu, for registration.

    For more information, you can also visit our website on http://servicesmns.mu/tradelink.html.

    Sincerely,
    MNS Team
    18 Jan 2023