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Terms of Use (last updated on 10 August 2018) for the services.
This website uses cookies to remember users and understand ways to enhance their experience. For more information, please visit our Cookie Policy. I have also read and acknowledged the Privacy Notice of Mauritius Network Services Ltd. I understand that all personal data shall be collected and processed in accordance to the Data Protection Act 2017 and the European Union General Data Protection Regulation 2016.
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Helpdesk
Hotline: 86205
International: +230 460 7205
Monday to Friday : 08:00 - 20:00
Saturday: 08:00 - 12:00
Sunday and Public Holidays Closed
To use this system
- Enable Cookies, Javascript and
Popups in your browser
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| Release 3.4.4: 28.04.2023 | |
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TradeNet Portal
Launched on 28th July, 1994, TradeNet, the first EDI network in Mauritius, allows traders,
Customs brokers, shipping agents,
and freight forwarders to submit trade documents like manifests, declarations, certificates
of origin, import/export permits to various authorities.
Commercial banks are also linked, enabling electronic payment of duties and taxes.
The benefits of TradeNet have been to greatly reduce trade declarations
processing times, minimize travelling,
and eliminate duplication of information capture by different agencies.
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Announcements
- General Maintenance
Dear Valued Customer,
Please note that the general maintenance on MNS servers scheduled for Saturday 03-June-2023 from 23:00 to Sunday 04-June-2023 till 06:00 has been postponed.
MNS Team 02-June-2023
- General Maintenance
Dear Valued Customer,
Please note that due to a general maintenance on MNS servers, the following services will not be available on the dates/times mentioned below:
Saturday 03-June-2023 from 23:00 to Sunday 04-June-2023 till 06:00.
Systems & sites affected:
https://tradenetmns.mu
• Tradenet users will not be able to send/receive customs declarations.
• Electronic Payment Instructions will not be processed.
We apologise for any inconvenience caused.
MNS Team 26-MAY-2023
- M_250423 De-activation of Helpdesk number 401-6825
Dear Valued Customer,
With a view to further improve our quality of services, we have put in place a new hotline on 86205. You are kindly requested to call on this number instead of 401 6825 to reach our Helpdesk.
The number 401 6825 will not be available as from Friday 5th May 2023. Foreign customers are kindly requested to call on +230 460 7205.
Sincerely, MNS Team 25.04.2023
- Import Permits and Clearance - Ministry of Environment
Dear Sir/Madam,
We are pleased to inform you that as from 19th January, 2023, the application for Import Permits and Clearances for the import of
- Biodegradable single-use products
- Exempt plastic bags and reusable plastic items
to the Ministry of Environment, Solid Waste Management and Climate Change (MOE), can be made online through our TradeLink platform on https://tradenetmns.mu.
The electronic applications will be free of charge until 18th Feb 2023, thereafter a standard fee of Rs100/application will be deducted from your prepaid account at MNS upon submission of the application.
Kindly contact our Customer Service department on 401-6805 or customer.service@mns.mu, for registration.
For more information, you can also visit our website on http://servicesmns.mu/tradelink.html.
Sincerely,
MNS Team 18 Jan 2023
- MCCI Important Notice
Increase In Price - Trade documents as from 1st JANUARY 2023:
Trade Documents |
Actual Price (Excluding Vat) |
New Price as from 1st January 2023 (Excluding Vat) |
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Certificate of Origin – MCCI Members |
200 |
250 |
Certificate of Origin – MCCI Non-Members |
300 |
450 |
Chamberised Documents – MCCI Members |
200 |
250 |
Chamberised Documents – MCCI Non-Members |
300 |
450 |
Please note that all prices are excluding of VAT.
- Dear Valued Customer,
In line with our strategic objectives to provide the best possible service to our customers, we would like to inform you that our Helpdesk is now available on hotline 86205 from 8am to 8pm on Weekdays and from 8.00am to 12.00pm on Saturdays. Through our dedicated Helpdesk, we endeavour to remain available
for our end-user community especially in times of deadlines.
Our Helpdesk and Application Support team can also be reached via email on helpdesk@mns.mu.
We would like to thank you for the trust you have placed on MNS and we remain available in case you have any feedback on the quality of our services.
Sincerely, MNS Team
28.11.2022
- C_040322 EDI MESSAGES SENT TO PLACE OF LANDING AND SHIPPING
Freight Forwarding Agents, Port and Airport Operators are hereby informed that as from 07 MARCH 2022, the delivery / shipment allowed cusres message (CR07) may also include specific customs clearance remarks stated in the “remarks from customs” field.
Freight Forwarding Agents, Port and Airport Operators are kindly requested to strictly comply with any specific remark in the above field prior to the processing of any delivery / shipment of goods.
for further information and assistance on this matter, you may contact the Mauritius Network Services Ltd on 401 6800.
MRA CUSTOMS 04 MARCH 2022
- We welcome any feedback or complaint from our users, in order to improve our services.
Should you have any, please send an email to feedback@mns.mu
- 23/11/2021 Communique from Ministry of Agro-Industry and Food Security – Highly Pathogenic Avian Influenza
- ELECTRONIC PAYMENT FROM THIRD PARTY ACCOUNT
Economic Operators should ensure the following before the submission of a payment instruction for payment from a third party account:
1) Written authorization is received from the third party to effect the payment from his account
2) Ensure that there is sufficient fund in the account of the third party
3) Inform the bank that a payment instruction will be effected from a third party account prior to submission of the payment instruction
4) Proper details of third party account (for e.g. account no., account name and bank name) are inserted while submitting the payment instruction.
May 28, 2020
MRA, CUSTOMS DEPARTMENT
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