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In the event you cannot reach our Helpdesk or Customer Service by phone, please send an email to helpdesk@mns.mu or customer.service@mns.mu, indicating which system (CNP, Tradenet, CBRIS, PDMS, ...etc) you are facing difficulties, your name, and phone number. We shall contact you as soon as possible. Thank you.
Helpdesk
Hotline: 86205
International: +230 460 7205
Monday to Friday : 08:00 - 20:00
Saturday: 08:00 - 12:00
Sunday and Public Holidays Closed
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TradeNet Portal

Launched on 28th July, 1994, TradeNet, the first EDI network in Mauritius, allows traders, Customs brokers, shipping agents, and freight forwarders to submit trade documents like manifests, declarations, certificates of origin, import/export permits to various authorities. Commercial banks are also linked, enabling electronic payment of duties and taxes.

The benefits of TradeNet have been to greatly reduce trade declarations processing times, minimize travelling, and eliminate duplication of information capture by different agencies.
Announcements
  • General Maintenance

    Dear Valued Customer,

    Please note that the general maintenance on MNS servers scheduled for Saturday 03-June-2023 from 23:00 to Sunday 04-June-2023 till 06:00 has been postponed.

    MNS Team
    02-June-2023

  • General Maintenance

    Dear Valued Customer,

    Please note that due to a general maintenance on MNS servers, the following services will not be available on the dates/times mentioned below:

    Saturday 03-June-2023 from 23:00 to Sunday 04-June-2023 till 06:00.

    Systems & sites affected:

    https://tradenetmns.mu

    • Tradenet users will not be able to send/receive customs declarations.
    • Electronic Payment Instructions will not be processed.

    We apologise for any inconvenience caused.

    MNS Team
    26-MAY-2023

  • M_250423   De-activation of Helpdesk number 401-6825

    Dear Valued Customer,

    With a view to further improve our quality of services, we have put in place a new hotline on 86205. You are kindly requested to call on this number instead of 401 6825 to reach our Helpdesk.

    The number 401 6825 will not be available as from Friday 5th May 2023. Foreign customers are kindly requested to call on +230 460 7205.

     Sincerely,
    MNS Team
    25.04.2023

  • Import Permits and Clearance - Ministry of Environment

    Dear Sir/Madam,

    We are pleased to inform you that as from 19th January, 2023, the application for Import Permits and Clearances for the import of

    - Biodegradable single-use products
    - Exempt plastic bags and reusable plastic items

    to the Ministry of Environment, Solid Waste Management and Climate Change (MOE), can be made online through our TradeLink platform on https://tradenetmns.mu.

    The electronic applications will be free of charge until 18th Feb 2023, thereafter a standard fee of Rs100/application will be deducted from your prepaid account at MNS upon submission of the application.

    Kindly contact our Customer Service department on 401-6805 or customer.service@mns.mu, for registration.

    For more information, you can also visit our website on http://servicesmns.mu/tradelink.html.

    Sincerely,
    MNS Team
    18 Jan 2023

  • MCCI Important Notice

    Increase In Price - Trade documents as from 1st JANUARY 2023:

    Trade Documents Actual Price (Excluding Vat) New Price as from 1st January 2023 (Excluding Vat)
       
    Certificate of Origin – MCCI Members 200 250
    Certificate of Origin – MCCI Non-Members 300 450
    Chamberised Documents – MCCI Members 200 250
    Chamberised Documents – MCCI Non-Members 300 450

    Please note that all prices are excluding of VAT.


  • Dear Valued Customer,

    In line with our strategic objectives to provide the best possible service to our customers, we would like to inform you that our Helpdesk is now available on hotline 86205 from 8am to 8pm on Weekdays and from 8.00am to 12.00pm on Saturdays. Through our dedicated Helpdesk, we endeavour to remain available for our end-user community especially in times of deadlines.

    Our Helpdesk and Application Support team can also be reached via email on helpdesk@mns.mu.

    We would like to thank you for the trust you have placed on MNS and we remain available in case you have any feedback on the quality of our services.

    Sincerely,
    MNS Team

    28.11.2022

  • C_040322     EDI MESSAGES SENT TO PLACE OF LANDING AND SHIPPING

    Freight Forwarding Agents, Port and Airport Operators are hereby informed that as from 07 MARCH 2022, the delivery / shipment allowed cusres message (CR07) may also include specific customs clearance remarks stated in the “remarks from customs” field.

    Freight Forwarding Agents, Port and Airport Operators are kindly requested to strictly comply with any specific remark in the above field prior to the processing of any delivery / shipment of goods. for further information and assistance on this matter, you may contact the Mauritius Network Services Ltd on 401 6800.

    MRA CUSTOMS
    04 MARCH 2022

  • We welcome any feedback or complaint from our users, in order to improve our services.

    Should you have any, please send an email to feedback@mns.mu

  • 23/11/2021    Communique from Ministry of Agro-Industry and Food Security – Highly Pathogenic Avian Influenza

  • ELECTRONIC PAYMENT FROM THIRD PARTY ACCOUNT

    Economic Operators should ensure the following before the submission of a payment instruction for payment from a third party account:

    1) Written authorization is received from the third party to effect the payment from his account
    2) Ensure that there is sufficient fund in the account of the third party
    3) Inform the bank that a payment instruction will be effected from a third party account prior to submission of the payment instruction
    4) Proper details of third party account (for e.g. account no., account name and bank name) are inserted while submitting the payment instruction.

    May 28, 2020
    MRA, CUSTOMS DEPARTMENT