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In the event you cannot reach our Helpdesk or Customer Service by phone, please send an email to helpdesk@mns.mu or customer.service@mns.mu, indicating which system (CNP, Tradenet, CBRIS, PDMS, ...etc) you are facing difficulties, your name, and phone number. We shall contact you as soon as possible. Thank you.
Helpdesk
Tel: (230) 401 6825
Monday to Friday : 08:00 - 20:00
Saturday: 08:00 - 12:00
Sunday and Public Holidays Closed
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TradeNet Portal

Launched on 28th July, 1994, TradeNet, the first EDI network in Mauritius, allows traders, Customs brokers, shipping agents, and freight forwarders to submit trade documents like manifests, declarations, certificates of origin, import/export permits to various authorities. Commercial banks are also linked, enabling electronic payment of duties and taxes.

The benefits of TradeNet have been to greatly reduce trade declarations processing times, minimize travelling, and eliminate duplication of information capture by different agencies.
Announcements
  • NOTICE TO CUSTOMERS – PAYMENT OF MNS INVOICES

    MNS would like to inform its customers that its reception/cash counter will be operational as from Monday 19 April 2021. Exceptionally during this confinement period, our business hours for Finance transactions (Payment of MNS invoices only) will be from 10 a.m to 3 pm (Monday to Friday, Public holidays - closed).

    Customers who are not able to pay their bills electronically, are kindly requested to call at MNS reception to settle their dues as from 19 April 2021 during the above-mentioned time.

    We humbly request our customers to adhere to specific hygiene advice and to maintain social distancing. We thank you before-hand for your collaboration.

    Your invoice/payment queries on accounts@mns.mu.

    We thank you for the settlement of the balance standing on your account.


    Thank you.
    MNS Management
    14 .04.2021


  • We welcome any feedback or complaint from our users, in order to improve our services.

    Should you have any, please send an email to feedback@mns.mu

  • New  MNS Announcement

    Dear Valued Client,

    Following the lockdown at national level, effective 10 March 2021, our Office is closed until further notice. Nevertheless, in view to support business continuity, the MNS team has activated the Work from Home protocol.

    Our teams remain at your service for any need and assistance according to the following table:


    Helpdesk Support Customer Service Admin & Finance
    Monday - Friday: 08:00 - 20:00

    Saturday: 08:00 - 12:00

    Excluding public holidays
    Monday - Friday: 08:30 - 16:30

    Excluding public holidays
    Monday - Friday: 08:30 - 16:30

    Excluding public holidays
    Phone: 401 68 25
    5821 6823
    5821 6891
    5821 6902
    Phone: 401 68 05
    5821 6808
    5821 6812
    5821 6837
    Phone: 401 68 00 Extension 4
    Email: helpdesk@mns.mu customer.service@mns.mu accounts@mns.mu

    We thank you for your kind understanding and usual support.

    MNS Management Team


  • Notice for MCCI Users

    Dear All,
    In view of the current situation, we invite you to replenish your account either through Juice or Bank Transfer only. Please find below our bank account details:

    Account Name: THE MAURITIUS CHAMBER OF COMMERCE & INDUSTRY
    Bank Name: The Mauritius Commercial Bank Ltd
    Bank Address: 52 Sir William Newton Street, Port-Louis
    MUR Account No: 000010052615
    IBAN: MU11MCBL0901000000052615000MUR
    Swift Code: MCBLMUMU

    Should you require any further information, please contact:
    Miss Christelle Bundhoo – cbundhoo@mcci.org or
    Mrs Fiona Hungley-Quirin – fhungley@mcci.org

    Yours Faithfully,
    The Management


  • C_171220  NOTICE TO DECLARANTS

    Remarks on Front End System for BOEs submitted outside the statutory timeframe

    Declarants are hereby informed that in addition to a validation CUSRES, for every case where a BOE has been validated outside the statutory timeframe, the following ‘Remarks From Customs’ shall also be sent to the MNS Front End System: “The bill of entry has been submitted outside the statutory timeframe. Thus, the submission is in breach of section 9A(4) of the Customs Act. A Notice of Claim has been issued to the importer under section 9A(5) of the Customs Act.”


  • M_03112020:   New   DECOMP11

    Users are requested to download DECOMP11.EXE available in Tradenet Download. Updates contain Hs Codes for Non-staple Sugar Sweetened Products.

    MNS
    03/11/2020


  • C_280820   Notice to Economic Operators relating to Proof of Origin (Certificate of Origin) Under Interim Economic Partnership Agreement Between The ESA - EC

    Users are requested to view notice in Tradenet Download

    Customs Dept
    28/08/2020


  • C_190820   New CPCs for Implementation Of Measures in the Finance (Miscellaneous Provisions) Act 2020

    Users are requested to view notice in Tradenet Download

    Customs Dept
    19/08/2020


  • C_230720   Notice to Economic Operators

    Amendments to Warehousing Period in Bonded Warehouses


    Economic operators are hereby informed that the warehousing period for goods entered in a bonded warehouse prior to 2 November 2019 under Section 76(1)(B) and (C) of the Customs Act, may be warehoused for a period of 36 months instead of 24 months or 33 months, as the case may be, from the date of entry.

    This measure shall be deemed to have come into operation on 23rd March 2020.


    MRA CUSTOMS
    23rd JULY 2020


  • M_19062020:   New   DECOMP7

    Users are requested to download DECOMP7.EXE available in Tradenet Download and view Notice for AMENDMENT TO PART I OF THE FIRST SCHEDULE TO THE CUSTOMS TARIFF ACT – SCRAP OF PE BOTTLES AND SCRAP OF PET BOTTLES

    MNS
    19/06/2020


  • C_17062020:   CPCs for Exemption of customs duty, excise duty and VAT in connection with the construction of the Civil Service College Project

    Users are requested to view notice available in Tradenet Download

    Customs Dept
    17/06/2020


  • M_05062020:   New   BUDGET UPDATES DECOMP6

    Users are requested to download DECOMP6.EXE available in Tradenet Download and view Notices for Implementation of Measures in Budget Speech.

    1. Notice - Implementation of_Financial Resolution
    2. First Resolution Customs Tariff Act - 4 June 2020
    3. Second Resolution Excise Act 4 June 2020
    4. Notice - Implementation of Measures in Budget Speech 2020-2021
    5. Annex 1

    MNS
    05/06/2020


  • M_030620  Front-End System Updates

    Dear Valued Customer,

    You are kindly requested to upgrade your MNS-Declarant Front-End System to version 20.06.01 by Monday 8th June, 2020 at the latest. As from Tuesday 9th June 2020, any Bill of Entry created and submitted from a different Front-End system version, will be automatically rejected by Customs.


  • M_01062020

    Dear Valued Customer,
    Please note that as from Monday 01 June 2020, request for clearance of PRODUCTS OF ANIMAL ORIGIN NOT MEANT FOR HUMAN CONSUMPTION (animal feed/ pet food, trophies, animal hairs, feathers, bristle, etc) and LIVE ANIMALS (excluding pets) can be done online through our TradeLink System.

    MNS
    01.06.2020


  • ELECTRONIC PAYMENT FROM THIRD PARTY ACCOUNT

    Economic Operators should ensure the following before the submission of a payment instruction for payment from a third party account:

    1) Written authorization is received from the third party to effect the payment from his account
    2) Ensure that there is sufficient fund in the account of the third party
    3) Inform the bank that a payment instruction will be effected from a third party account prior to submission of the payment instruction
    4) Proper details of third party account (for e.g. account no., account name and bank name) are inserted while submitting the payment instruction.

    May 28, 2020
    MRA, CUSTOMS DEPARTMENT