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In the event you cannot reach our Helpdesk or Customer Service by phone, please send an email to helpdesk@mns.mu or customer.service@mns.mu, indicating which system (CNP, Tradenet, CBRIS, PDMS, ...etc) you are facing difficulties, your name, and phone number. We shall contact you as soon as possible. Thank you.
Hotline: 86205
International: +230 460 7205
Monday to Friday : 08:00 - 20:00
Saturday: 08:00 - 12:00
Sunday and Public Holidays Closed
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TradeNet Portal

Launched on 28th July, 1994, TradeNet, the first EDI network in Mauritius, allows traders, Customs brokers, shipping agents, and freight forwarders to submit trade documents like manifests, declarations, certificates of origin, import/export permits to various authorities. Commercial banks are also linked, enabling electronic payment of duties and taxes.

The benefits of TradeNet have been to greatly reduce trade declarations processing times, minimize travelling, and eliminate duplication of information capture by different agencies.
  • We welcome any feedback or complaint from our users, in order to improve our services.

    Should you have any, please send an email to feedback@mns.mu

  • M_250423   De-activation of Helpdesk number 401-6825

    Dear Valued Customer,

    With a view to further improve our quality of services, we have put in place a new hotline on 86205. You are kindly requested to call on this number instead of 401 6825 to reach our Helpdesk.

    The number 401 6825 will not be available as from Friday 5th May 2023. Foreign customers are kindly requested to call on +230 460 7205.

    MNS Team

  • Import Permits and Clearance - Ministry of Environment

    Dear Sir/Madam,

    We are pleased to inform you that as from 19th January, 2023, the application for Import Permits and Clearances for the import of

    - Biodegradable single-use products
    - Exempt plastic bags and reusable plastic items

    to the Ministry of Environment, Solid Waste Management and Climate Change (MOE), can be made online through our TradeLink platform on https://tradenetmns.mu.

    The electronic applications will be free of charge until 18th Feb 2023, thereafter a standard fee of Rs100/application will be deducted from your prepaid account at MNS upon submission of the application.

    Kindly contact our Customer Service department on 401-6805 or customer.service@mns.mu, for registration.

    For more information, you can also visit our website on http://servicesmns.mu/tradelink.html.

    MNS Team
    18 Jan 2023

  • MCCI Important Notice

    Increase In Price - Trade documents as from 1st JANUARY 2023:

    Trade Documents Actual Price (Excluding Vat) New Price as from 1st January 2023 (Excluding Vat)
    Certificate of Origin – MCCI Members 200 250
    Certificate of Origin – MCCI Non-Members 300 450
    Chamberised Documents – MCCI Members 200 250
    Chamberised Documents – MCCI Non-Members 300 450

    Please note that all prices are excluding of VAT.